69%
of enterprises say disconnected systems and data prevent them from improving customer experience
(Source: Exadel Digital Operations Benchmark)
Solutions
Optimize Operations. Improve Every Experience.
Why Transformation Can’t Wait
Customer expectations are rising faster than most operational systems can support. Inefficiency doesn’t just slow teams down–it harms customer experience, increases cost, and erodes loyalty.
Disconnected Systems
Modern architectures eliminate bottlenecks that delay delivery and deployment, enabling faster releases, with predictable performance and fewer failures.
Sustainable Scalability
Modern frameworks and APIs replace brittle legacy code, creating systems that evolve easily as demand grows—without constant rework or spiralling maintenance costs.
Consolidated Accountability
Multiple vendors, disjointed workflows, and opaque ownership make modernization messy. With Exadel, architecture, engineering, and QA are managed by one accountable partner.
Long-term Resilience
Beyond tech upgrades, modernization creates adaptable foundations—enabling faster innovation, easier integrations, and future-ready platforms that reduce long-term risk.
Our Framework
Driving Meaningful Progress at Scale
Exadel integrates automation, analytics, and experience design to deliver operational and customer excellence in tandem.
01
Diagnose
Map Operational and Experience Gaps Together
We analyze processes, data flows, and customer touchpoints to identify where inefficiency or inconsistency impacts service. This creates a unified view of operations and experience, ensuring optimization efforts target the areas with the biggest impact on cost, speed, and customer satisfaction.
02
Connect
Integrate Systems and Automate Key Workflows
We unify fragmented systems and apply automation to streamline tasks, reduce delays, and deliver consistent performance across teams. By connecting data, workflows, and insights, organisations regain control over the full service journey—from back-office operations to customer-facing interactions.
03
Amplify
Enhance Experience With Continuous Insight and Improvement
We implement analytics and monitoring to track operational efficiency and experience metrics in real time. This helps teams proactively improve service quality, personalise interactions, and continuously refine processes as demand, volume, and expectations evolve.
Services
How We Deliver
Our core service lines combine strategy, engineering, and data to move fast without breaking quality.
AI-Enabled Product Engineering
We embed AI into the development process to deliver software that evolves with your business.
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AI Engineering
From model design to MLOps and integration, we bring responsible AI into production—built for trust and scale.
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Data Engineering & Analytics
We transform fragmented data into clean, governed, and AI-ready ecosystems that power insight and automation.
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Digital Experiences
From mobile to enterprise, we engineer digital experiences that move users—and your business.
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Program Delivery and Modernization Leadership
We lead complex transformations from discovery to rollout—with measurable outcomes at every stage.
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